Client KPI Dashboard | Scale 3PL Help Center

1. Purpose

This policy explains how Scale 3PL provides performance reporting to customers via the Client KPI Dashboard.

The dashboard is designed to give customers clear visibility of operational performance, including order volumes and service accuracy.

Customers will be provided access to the Client KPI Dashboard via the following link:

Access is restricted based on the customer contact email held in Mintsoft.

Customers will only be able to view their own data.

If access is required for additional users, customers must request this from Scale3PL.

The dashboard may include (but is not limited to):

This information is used to provide transparency on service levels and performance.

Scale3PL takes reasonable steps to ensure all KPI data is:

The dashboard is based on internal operational data and should be used as a performance indicator, not as a legally binding report.

The KPI dashboard includes operational errors recorded by Scale3PL, such as:

Only errors attributable to Scale3PL operations are included.

The following are not included:

KPI data is updated regularly, with key volume data (orders, items, parcels) updated on a monthly basis.

Customers should be aware that:

The KPI dashboard is provided for:

Customers should not rely solely on dashboard data for financial or contractual decisions without confirmation from Scale 3PL.

The dashboard is configured to ensure customers can only view their own data.

Customers must not attempt to access or request data relating to other clients.

If customers believe there is an error in the dashboard data, they should contact Scale 3PL with:

Scale3PL will review and respond accordingly.

This policy will be reviewed periodically to ensure it reflects the reporting processes and systems used by Scale 3PL.