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Welcome to the Scale 3PL Client Handbook, which explains how we work...

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Getting Started

15 articles

Start Here – New Client Guide

Getting Started with Scale 3PL

Scale 3PL Client Handbook

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Orders and Fulfilment

9 articles

How Orders Are Processed

Order Cut-Off Times

Order Amendments and Cancellation Policy

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Inventory

10 articles

How to Send Stock to Scale 3PL UK

How to Create Products in Mintsoft

Barcode Requirements for Products

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Returns

1 article

Returns Process

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Shipping

5 articles

Courier Claims Process UK

Courier Services and Transit Times

International Shipping and Duties

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Planning and Operations

8 articles

Promotional Campaign Planning

Operational Updates and Service Announcements

Reworking and Kit Building

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Billing

2 articles

Invoicing and Payment Terms

How to Update Your Direct Debit Details (GoCardless)

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Inbound Deliveries

2 articles

Goods In Lead Times

Warehouse Address and Delivery Instructions

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Compliance

3 articles

Dangerous Goods and Restricted Products

Product Restrictions

Prohibited & Restricted Goods Policy

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Client Handbook
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