<h2 data-end="7826" data-start="7816">1. Purpose</h2>
<p data-end="7903" data-start="7827">To explain how shipping claims are handled when parcels are lost or damaged.</p>
<h2 data-end="7913" data-start="7905">2. Scope</h2>
<p data-end="7971" data-start="7914">Applies to all courier shipments dispatched by Scale 3PL.</p>
<h2 data-end="7992" data-start="7973">3. Responsibilities</h2>
<p data-end="8004" data-start="7994"><strong data-end="8004" data-start="7994">Client</strong></p>
<ul data-end="8057" data-start="8006">
<li data-end="8057" data-start="8006">
<p data-end="8057" data-start="8008">notify Scale 3PL of missing or damaged shipments</p>
</li>
<li data-end="8099" data-start="8074">
<p data-end="8099" data-start="8076">submit courier claims</p>
</li>
<li data-end="8135" data-start="8100">
<p data-end="8135" data-start="8102">provide supporting documentation.</p>
</li>
</ul>
<h2 data-end="8155" data-start="8137">4. Procedure Steps</h2>
<h3 data-end="8178" data-start="8157">1. Issue Reported</h3>
<p data-end="8220" data-start="8180">Client reports a lost or damaged parcel.</p>
<h3 data-end="8242" data-start="8222">2. Investigation</h3>
<p data-end="8286" data-start="8244">Shipment details are reviewed in Mintsoft.</p>
<h3 data-end="8311" data-start="8288">3. Claim Submission</h3>
<p data-end="8349" data-start="8313">A claim is submitted to the courier by the client.</p>
<h3 data-end="8374" data-start="8351">4. Courier Decision</h3>
<p data-end="8441" data-start="8376">The courier investigates and confirms compensation if applicable.</p>
<h3 data-end="8463" data-start="8443">5. Client Update</h3>
<p data-end="8509" data-start="8465">Scale 3PL informs the client of the outcome.</p>
<h2 data-end="8532" data-start="8511">5. Training Resources</h2>
<p data-end="8603" data-start="8534">Courier claim procedures are documented in the client support portal.</p>
<p data-end="8603" data-start="8534"><a rel="noopener noreferrer" href="https://www.scale3pl.co.uk/claim-form" target="_blank">https://www.scale3pl.co.uk/claim-form</a></p>
<h2 data-end="8667" data-start="8648">6. Related Articles</h2>
<ul data-end="8715" data-start="8669">
<li data-end="8697" data-start="8669">
<p data-end="8697" data-start="8671">How Orders Are Processed</p>
</li>
<li data-end="8715" data-start="8698">
<p data-end="8715" data-start="8700">Returns Process</p>
</li>
</ul>
<h2 data-end="8735" data-start="8717">7. Version Control</h2>
<p data-end="8824" data-start="8737">Version | Date | Author | Change<br data-end="8772" data-start="8769">1.0 | 06 March 2026 | Nick Coleman | Initial version</p>

1. PURPOSE

To explain how shipping claims are handled when parcels are lost or damaged.


2. SCOPE

Applies to all courier shipments dispatched by Scale 3PL.


3. RESPONSIBILITIES

Client

 * notify Scale 3PL of missing or damaged shipments

 * submit courier claims

 * provide supporting documentation.


4. PROCEDURE STEPS


1. ISSUE REPORTED

Client reports a lost or damaged parcel.


2. INVESTIGATION

Shipment details are reviewed in Mintsoft.


3. CLAIM SUBMISSION

A claim is submitted to the courier by the client.


4. COURIER DECISION

The courier investigates and confirms compensation if applicable.


5. CLIENT UPDATE

Scale 3PL informs the client of the outcome.


5. TRAINING RESOURCES

Courier claim procedures are documented in the client support portal.




6. RELATED ARTICLES

 * How Orders Are Processed

 * Returns Process


7. VERSION CONTROL

Version | Date | Author | Change
1.0 | 06 March 2026 | Nick Coleman | Initial version

Courier Claims Process UK

1. Purpose

2. Scope

3. Responsibilities

4. Procedure Steps

1. Issue Reported

2. Investigation

3. Claim Submission

4. Courier Decision

5. Client Update

5. Training Resources

6. Related Articles

7. Version Control