1. Purpose
To explain how courier services are selected and typical delivery timeframes.
2. Scope
Applies to all shipments dispatched from Scale 3PL.
3. Responsibilities
Client
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inform Scale 3PL which courier rules you would like set up in Mintsoft.
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choose appropriate delivery services.
Scale 3PL
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dispatch orders using the courier service selected by Mintsoft rules.
4. Procedure Steps
1. Courier Selection
Courier services are selected automatically using rules configured in Mintsoft.
Rules can consider:
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destination
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parcel weight
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parcel size
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delivery service type.
2. Order Dispatch
Once packed, parcels are collected by the courier during daily collection windows.
3. Delivery Timeframes
Typical delivery times vary depending on the courier service selected.
Delivery timeframes depend on:
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service type
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destination country
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courier network performance.
4. Tracking
Tracking numbers are returned to the sales channel once parcels are dispatched.
5. Related Articles
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How Orders Are Processed
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Courier Claims Process
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Order Cut-Off Times
6. Version Control
Version | Date | Author | Change
1.0 | 06 March 2026 | Nick Coleman | Initial version
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