<h2 data-end="2023" data-start="2013">1. Purpose</h2>
<p data-end="2089" data-start="2024">To explain how damaged products are handled within the warehouse.</p>
<h2 data-end="2099" data-start="2091">2. Scope</h2>
<p data-end="2141" data-start="2100">Applies to all stock stored at Scale 3PL.</p>
<h2 data-end="2162" data-start="2143">3. Responsibilities</h2>
<p data-end="2174" data-start="2164"><strong data-end="2174" data-start="2164">Client</strong></p>
<ul data-end="2226" data-start="2176">
<li data-end="2226" data-start="2176">
<p data-end="2226" data-start="2178">provide instructions for handling damaged goods.</p>
</li>
</ul>
<p data-end="2241" data-start="2228"><strong data-end="2241" data-start="2228">Scale 3PL</strong></p>
<ul data-end="2320" data-start="2243">
<li data-end="2269" data-start="2243">
<p data-end="2269" data-start="2245">identify damaged items</p>
</li>
<li data-end="2299" data-start="2270">
<p data-end="2299" data-start="2272">quarantine affected stock</p>
</li>
<li data-end="2320" data-start="2300">
<p data-end="2320" data-start="2302">notify the client.</p>
</li>
</ul>
<h2 data-end="2340" data-start="2322">4. Procedure Steps</h2>
<h3 data-end="2370" data-start="2342">1. Damage Identification</h3>
<p data-end="2414" data-start="2372">Stock may be identified as damaged during:</p>
<ul data-end="2494" data-start="2416">
<li data-end="2439" data-start="2416">
<p data-end="2439" data-start="2418">goods-in inspection</p>
</li>
<li data-end="2451" data-start="2440">
<p data-end="2451" data-start="2442">picking</p>
</li>
<li data-end="2474" data-start="2452">
<p data-end="2474" data-start="2454">returns processing</p>
</li>
<li data-end="2494" data-start="2475">
<p data-end="2494" data-start="2477">inventory checks.</p>
</li>
</ul>
<h3 data-end="2513" data-start="2496">2. Quarantine</h3>
<p data-end="2594" data-start="2515">Damaged stock is moved to a quarantine location to prevent accidental dispatch.</p>
<h3 data-end="2622" data-start="2596">3. Client Notification</h3>
<p data-end="2693" data-start="2624">The client will be notified and may be asked to provide instructions.</p>
<p data-end="2721" data-start="2695">Possible outcomes include:</p>
<ul data-end="2828" data-start="2723">
<li data-end="2745" data-start="2723">
<p data-end="2745" data-start="2725">return to supplier</p>
</li>
<li data-end="2758" data-start="2746">
<p data-end="2758" data-start="2748">disposal</p>
</li>
<li data-end="2784" data-start="2759">
<p data-end="2784" data-start="2761">rework or relabelling</p>
</li>
<li data-end="2828" data-start="2785">
<p data-end="2828" data-start="2787">return to stock if packaging damage only.</p>
</li>
</ul>
<h3 data-end="2850" data-start="2830">4. System Update</h3>
<p data-end="2888" data-start="2852">Stock status is updated in Mintsoft.</p>
<h2 data-end="2912" data-start="2890">5. Additional Controls</h2>
<p data-end="2981" data-start="2914">Products will not be shipped if they are considered unfit for sale.</p>
<h2 data-end="3004" data-start="2983">6. Training Resources</h2>
<p data-end="3078" data-start="3006">Inventory management guidance is available in the client support portal.</p>
<p data-end="3121" data-start="3080"><a data-end="3121" data-start="3080" rel="noopener" href="https://www.scale3pl.co.uk/client-support" class="decorated-link" target="_new">https://www.scale3pl.co.uk/client-support</a></p>
<h2 data-end="3142" data-start="3123">7. Related Articles</h2>
<ul data-end="3206" data-start="3144">
<li data-end="3188" data-start="3144">
<p data-end="3188" data-start="3146">Stock Accuracy and Inventory Adjustments</p>
</li>
<li data-end="3206" data-start="3189">
<p data-end="3206" data-start="3191">Returns Process</p>
</li>
</ul>
<h2 data-end="3226" data-start="3208">8. Version Control</h2>
<p data-end="3315" data-start="3228">Version | Date | Author | Change<br data-end="3263" data-start="3260">1.0 | 06 March 2026 | Nick Coleman | Initial version</p>

1. PURPOSE

To explain how damaged products are handled within the warehouse.


2. SCOPE

Applies to all stock stored at Scale 3PL.


3. RESPONSIBILITIES

Client

 * provide instructions for handling damaged goods.

Scale 3PL

 * identify damaged items

 * quarantine affected stock

 * notify the client.


4. PROCEDURE STEPS


1. DAMAGE IDENTIFICATION

Stock may be identified as damaged during:

 * goods-in inspection

 * picking

 * returns processing

 * inventory checks.


2. QUARANTINE

Damaged stock is moved to a quarantine location to prevent accidental dispatch.


3. CLIENT NOTIFICATION

The client will be notified and may be asked to provide instructions.

Possible outcomes include:

 * return to supplier

 * disposal

 * rework or relabelling

 * return to stock if packaging damage only.


4. SYSTEM UPDATE

Stock status is updated in Mintsoft.


5. ADDITIONAL CONTROLS

Products will not be shipped if they are considered unfit for sale.


6. TRAINING RESOURCES

Inventory management guidance is available in the client support portal.




7. RELATED ARTICLES

 * Stock Accuracy and Inventory Adjustments

 * Returns Process


8. VERSION CONTROL

Version | Date | Author | Change
1.0 | 06 March 2026 | Nick Coleman | Initial version

Damaged Stock Policy

How to Send Stock to Scale 3PL

How to Create Products in Mintsoft

Barcode Requirements for Products

Packaging Requirements for Inbound Stock

Stock Accuracy and Inventory Adjustments

Storage and Palletisation Rules

Creating an ASN (Advance Shipping Notification)

Minimum Product Data Requirements

Stock Removal Requests

Inventory

Welcome to the Scale 3PL Client Handbook,  which explains how we work... 