Help Center1. Purpose
This policy explains how delivery rules are configured and monitored within our warehouse management system.
The purpose of this policy is to ensure that courier services selected for customer orders align with the customer’s requirements while maintaining efficient warehouse operations.
2. Scope
This policy applies to all customers using courier service rules configured within the warehouse management system.
It applies to all outbound shipments processed through Mintsoft where delivery services are selected automatically using delivery rules.
3. Definitions
Delivery Rules
Automated rules configured in the warehouse management system that select the courier service based on conditions such as destination, weight, order value, or service type.
Courier Service
The delivery service selected for an order (for example next-day, economy, or international shipping).
Mintsoft
The warehouse management system used to process orders and generate courier labels.
4. Delivery Rule Setup
Our operations team will configure delivery rules in Mintsoft based on the instructions provided by the customer.
These rules may include conditions such as:
- Destination country
- Parcel weight
- Order value
- Delivery speed requirements
- Courier service preferences
- Once configured, these rules are applied automatically when orders are processed.
5. Customer Responsibility
While we configure delivery rules based on customer instructions, customers remain responsible for ensuring the rules operate as expected.
Customers are expected to:
- Review their orders regularly.
- Check that the correct courier services are being selected.
- Raise any issues with delivery rule behaviour promptly.
- Customers are provided with full access to view their orders in real time within the system.
- Customers also receive regular invoices which allow review of courier services used.
- This review process helps ensure delivery rules continue to operate as intended.
6. Issue Reporting
If a customer identifies an incorrect courier service being applied, the issue should be reported to the operations team as soon as possible and no more than 7 days of the recent invoice.
Once reported, the delivery rule will be reviewed and corrected if required.
Changes to courier services cannot be applied retrospectively once an order has been despatched. There will be no compensation for incorrect delivery rules if the client a lesser value servicer selected by the system than that requesterd. i.e a 48 hour service was applied rather than a 24 hour service. However if the reverse has happened and the customer has paid more than they reqyested then the difference will be issued as a credit. i.e the client wanted the 48 hour service but a 24 hour service was applied.
7. Operational Limitations
Delivery rules operate automatically based on the conditions configured in the system.
If conditions change, such as product weight updates, service name changes, or destination changes, delivery rules may need to be adjusted. Clients specifically must not change the wording of the courier service on their webshops as this affects how the delivery rule works.
Prompt reporting of issues allows these adjustments to be made quickly.
8. Monitoring and Review
Customers are encouraged to review their delivery rules regularly to ensure they remain aligned with their operational requirements.
Regular review helps prevent shipping errors and ensures courier services are applied correctly.
9. Version Control
1.0 | 13 Mar 2026 | Nick Coleman | Initial release