Help Center1. Purpose
To explain how new clients begin working with Scale 3PL and how orders move through the warehouse once integration is complete.
2. Scope
Applies to all clients using Scale 3PL warehousing and fulfilment services.
3. Responsibilities
Client
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Connect their sales channels to Mintsoft
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Upload product SKUs
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Send stock to the warehouse
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maintain accurate product information
Scale 3PL
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configure Mintsoft
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receive and store stock
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process and ship orders.
4. Procedure Steps
1. Account Setup
Scale 3PL creates a client account within Mintsoft, the warehouse management system used to manage orders, stock and shipping.
Clients receive login access to the dashboard.
2. Store Integration
Sales channels must be connected to Mintsoft.
Typical integrations include:
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Shopify
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WooCommerce
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Amazon
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Magento
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BigCommerce.
Once connected, orders automatically import into the system.
3. Product Setup
Each product must be created in Mintsoft with:
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SKU
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product name
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barcode (if applicable)
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weight and dimensions.
4. Send Stock
Inventory must be delivered to the warehouse before fulfilment can begin.
Follow the How to Send Stock to Scale 3PL guide.
5. Go Live
Once stock is received and products are configured:
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orders import automatically
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warehouse staff pick and pack orders
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tracking numbers are returned to the sales channel.
5. Training Resources
Detailed Mintsoft guides are available in the Scale 3PL client support portal.
https://www.scale3pl.co.uk/client-support
6. Related Articles
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How to Send Stock to Scale 3PL
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How Orders Are Processed
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Order Cut-Off Times
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Returns Process
7. Version Control
Version | Date | Author | Change
1.0 | 06 March 2026 | Nick Coleman | Initial version