Help Center1. Purpose
To explain how order changes or cancellations are handled once an order enters the warehouse fulfilment process.
2. Scope
Applies to all orders processed by Scale 3PL.
3. Responsibilities
Client
-
ensure order details are correct before submission
-
request amendments as early as possible.
Scale 3PL
-
attempt to update orders before picking begins.
4. Procedure Steps
1. Order Import
Orders automatically import into Mintsoft from connected sales channels.
2. Amendment Window
Orders can normally be amended before they enter the picking stage.
Possible amendments include:
-
address corrections
-
order cancellation
-
product changes.
3. Picking Stage
Once an order has entered the picking process it may not be possible to amend or cancel it.
4. Packed Orders
Orders that have been packed may still be cancelled if they have not yet been dispatched.
Additional handling may be required.
5. Dispatched Orders
Orders that have been shipped cannot be cancelled.
The customer must follow the standard returns process.
5. Training Resources
Instructions for managing orders in Mintsoft are available in the client support portal.
https://www.scale3pl.co.uk/client-support
6. Related Articles
-
How Orders Are Processed
-
Order Cut-Off Times
-
Returns Process
7. Version Control
Version | Date | Author | Change
1.0 | 06 March 2026 | Nick Coleman | Initial version