Order Import Monitoring Policy (Mintsoft)

1. Purpose

This policy outlines the responsibility of customers to monitor and manage order import errors within Mintsoft, ensuring orders are processed correctly and without delay.

The aim is to maintain smooth order flow from your webshop into the fulfilment system and avoid disruptions to dispatch.

2. Scope

This policy applies to all customers using integrations between their webshop / sales channels and Scale 3PL via Mintsoft.

3. Daily Monitoring Requirement

Customers are required to review the Mintsoft dashboard daily, specifically the:

Connect Import Summary

This section highlights any issues preventing orders from importing or processing correctly.

4. Responsibility for Order Import Errors

Customers are responsible for identifying and resolving any issues shown in the Connect Import Summary.

Common examples include:

missing or incomplete address information
country not recognised
product not mapped or not found
courier service not assigned
order data formatting issues

Failure to resolve these issues may result in:

delays in order processing
orders not being dispatched
customer delivery issues

5. Resolving Issues

In most cases, errors can be resolved by:

Updating the order directly within your webshop or sales platform
Correcting any missing or incorrect data (e.g. address, product mapping, shipping method)
Allowing the integration to re-sync and re-import the order into Mintsoft

Once corrected, the system will typically process the order automatically.

6. When to Contact Scale 3PL

If you are unsure how to resolve an issue, or if the error persists after correction, please contact the Scale 3PL team.

We are happy to assist, but customers are expected to manage standard integration errors as part of their daily operations.

7. Impact of Non-Compliance

Failure to regularly monitor and resolve import errors may lead to:

delayed order fulfilment
missed dispatch deadlines
increased operational issues

Scale 3PL cannot be held responsible for delays caused by unresolved order import errors.

8. Policy Review

This policy will be reviewed periodically to ensure it reflects system processes and operational requirements.

9. Version Control