Scale 3PL Client Handbook

1. Purpose

To provide clients with a high-level overview of how Scale 3PL fulfilment services operate and where to find key operational guidance.

This handbook acts as the primary reference for clients using Scale 3PL warehousing and fulfilment services.

2. Scope

Applies to all clients storing inventory and shipping orders through Scale 3PL.

3. Responsibilities

Client

• maintain accurate product data in Mintsoft

• send stock to the warehouse using the ASN process

• monitor stock levels and order activity

• notify Scale 3PL of promotions or large order volumes.

Scale 3PL

• receive and store inventory

• pick, pack and dispatch orders

• provide order tracking and inventory visibility through Mintsoft.

4. Operational Overview

Scale 3PL operates a warehouse fulfilment process supported by the Mintsoft warehouse management system.

The typical operational flow is:

1. products are created in Mintsoft

2. stock is delivered to the warehouse

3. warehouse staff receive and store inventory

4. orders import automatically from connected sales channels

5. orders are picked, packed and dispatched

6. tracking numbers are returned to the sales channel.

Clients can monitor all order and inventory activity through Mintsoft.

5. Key Operational Articles

Clients should review the following guides before sending stock or processing orders.

Getting Started

• New Client Onboarding Process

• Mintsoft System Access and User Permissions

Sending Stock to the Warehouse

• How to Send Stock to Scale 3PL

• Creating an ASN

• Packaging Requirements for Inbound Stock

• Goods In Lead Times

Inventory Management

• How to Create Products in Mintsoft

• Minimum Product Data Requirements

• Barcode Requirements for Products

• Storage and Palletisation Rules

• Stock Accuracy and Inventory Adjustments

Order Fulfilment

• How Orders Are Processed

• Order Cut-Off Times

• Fulfilment Service Levels (SLA)

• Order Amendments and Cancellation Policy

Shipping and Returns

• Courier Services and Transit Times

• Courier Claims Process UK

• International Shipping and Duties

• Returns Process

Planning and Operations

• Promotional Campaign Planning

• Peak Operational Changes

• Operational Updates and Service Announcements

Billing and Support

• Invoicing and Payment Terms

• How to Contact Support

6. Operational Updates

Important operational updates and announcements are published on the Scale 3PL blog.

https://www.scale3pl.co.uk/blog

Clients should review these updates regularly.

7. Support

For operational support or questions, contact the Scale 3PL support team.

UK clients
support@scale3pl.co.uk 

EU clients
supporteu@scale3pl.co.uk 

8. Version Control

Version | Date | Author | Change
1.0 | 06 March 2026 | Nick Coleman | Initial version