Help Center1. Purpose
To guide new clients through the key steps required before sending stock and processing orders through Scale 3PL.
This page provides the recommended order for reading the client knowledge base.
2. Scope
Applies to all new clients onboarding with Scale 3PL.
3. Responsibilities
Client
-
review the onboarding documentation
-
ensure products and systems are configured correctly
-
send stock to the warehouse using the recommended process.
Scale 3PL
-
support clients during onboarding
-
provide guidance where required.
4. Step 1 – Understand How Scale 3PL Works
Start by reviewing the operational overview.
Read:
Scale 3PL Client Operational Playbook
5. Step 2 – Connect Your Store and Configure Products
Products must be configured correctly in Mintsoft before stock is sent to the warehouse.
Read:
6. Step 3 – Prepare and Send Stock
Stock must be delivered using the warehouse inbound process.
Read:
7. Step 4 – Understand Order Fulfilment
Orders flow automatically from your store into Mintsoft and are processed by the warehouse team.
Read:
8. Step 5 – Understand Shipping and Returns
Shipping services and returns handling are explained in the following guides.
Read:
9. Step 6 – Know Where to Get Help
If you require assistance, contact the support team.
UK clients
support@scale3pl.co.uk
EU clients
supporteu@scale3pl.co.uk
You should also review operational announcements published on the Scale 3PL blog.
https://www.scale3pl.co.uk/blog
10. Related Articles
11. Version Control
Version | Date | Author | Change
1.0 | 06 March 2026 | Nick Coleman | Initial version